Frequently Asked Questions

 

Is the website trustworthy?

Yes! We work with one of the largest e-commerce security platforms in Brazil through Mercado Pago.

In addition, our website uses SSL security, which is required by law for all online stores in Brazil. It encrypts all transactions made on the website, ensuring that all information remains secure.

Why do products take 2 to 4 weeks to arrive?

We believe it is possible to provide high-quality products at competitive prices in the Brazilian market. However, in order to achieve this, we choose to work with products offered at extremely competitive prices through international suppliers located in North America, Europe, and Asia.

Therefore, when a new order is placed in our store, we send the request to our suppliers, who ship the product directly to your residence.

Do all orders come with a tracking number?

Yes! We value transparency, which is why all products are shipped with internationally valid tracking codes.

When will I receive my tracking number after making a purchase?

Our suppliers (the manufacturers of the products) require 5 to 10 business days to process the order and provide the tracking number.

If you have not received your tracking number after this period, please contact us so we can assist you.